Pioneering the future of human wellness through advanced artificial intelligence, designed with empathy at its core.
AI-powered mental wellness that understands you
Your AI Mental Wellness Companion
Experience the future of mental health support with Neveli Flow. Our advanced AI provides personalized insights, guided sessions, and empathetic care designed to enhance your daily well-being.
Every feature designed with precision, empathy, and your well-being in mind
Advanced machine learning algorithms analyze patterns and provide personalized recommendations tailored to your unique journey.
Enterprise-grade security with end-to-end encryption. Your personal data remains private and secure, always.
Every interaction crafted with care, understanding, and genuine empathy for your mental wellness journey.
Our AI learns and adapts to your changing needs, providing increasingly relevant support over time.
Built on proven therapeutic approaches and validated wellness frameworks for measurable improvement.
Technology that brings us closer together, fostering genuine connections and community support.
Neveli is the human care company redefining how health, cognition, and emotional wellbeing are understood and supported in the modern world. Founded in 2024 and headquartered in the Dubai International Financial Centre (DIFC), we operate at the intersection of artificial intelligence, neuroscience, behavioral design, and systems thinking.
We believe that the future of care is proactive, personalized, and integrated across every stage of life. Our products and frameworks are designed to protect what matters, advance what's possible, and enhance human potential at scale.
From our mental health AI, EVE, to the Neveli Flow platform and cognitive optimization systems, our technologies combine clinical insight with intelligent automation to support users, professionals, and policymakers alike.
Neveli is trusted by industry leaders, governments, and institutions seeking clarity and transformation in health and human performance. Our work is informed by two decades of experience across healthcare, technology, and innovation ecosystems.
Neveli is a member of Microsoft Founders Hub and DIFC Innovation Hub, part of Dubai's leading financial and technology district driving innovation across the Middle East and beyond.
Last Updated: June 1, 2025
Thank you for choosing to be part of our community at Neveli Technologies Ltd ("Company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at dpo@neveli.com.
Your privacy is vital to Neveli, and Neveli is committed to carefully managing your individually identifiable information ("Personal Information") in connection with the Services Neveli provides. "Personal Information" means any information that may be used, alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, a personal profile, an email address, or other contact information. This Privacy Policy describes Neveli's information practices, including what type of information is gathered and tracked, how the information is used, and with whom the information is shared. Neveli is committed to protecting the privacy of the data you provide in the Service as appropriate while encouraging you to interact with and share information about your progress with other Users using the Services.
Neveli is also committed to protecting the privacy of your protected health information ("Protected Health Information"). "Protected Health Information" is a subset of Personal Information that is information about you, including demographic information, that may identify you and that relates to your past, present, or future physical or mental health or condition; related health care services; or related to the past, present, or future payment for the provision of health care to you.
Neveli is committed to protecting your privacy and ensuring that your personal information is handled in accordance with applicable data protection laws. Our practices are designed to ensure compliance with the following regulations:
Neveli adheres to the privacy and security rules established under HIPAA, ensuring the confidentiality, integrity, and availability of your protected health information (PHI). We implement appropriate administrative, physical, and technical safeguards to protect against unauthorized access to or disclosure of PHI.
Neveli processes personal data in accordance with the GDPR. We ensure that personal data is processed lawfully, fairly, and transparently. Our practices include data minimization, accuracy, storage limitation, integrity, and confidentiality of personal data. We uphold data subjects' rights, such as the right to access, rectification, erasure, restriction of processing, and data portability.
Neveli complies with the DIFC Data Protection Law, ensuring that personal data is processed in accordance with the principles of lawfulness, fairness, and transparency. We respect individuals' rights regarding their personal data, including the right to be informed, the right to access, the right to rectification, the right to erasure, and the right to restrict processing. We also adhere to requirements for data breach notifications and cross-border data transfers.
As we expand our operations to other regions, we are committed to adhering to the relevant data protection regulations, ensuring our users' highest standard of privacy and security worldwide. This includes compliance with regulations such as the California Consumer Privacy Act (CCPA), PIPEDA (Canada), LGPD (Brazil), APPI (Japan), POPIA (South Africa), PDPA (Singapore), Privacy Act 1988 (Australia), and more. We also align with global standards like ISO/IEC 27001 for information security management.
We provide this Policy to explain our online information practices and the choices you can make about how Personal Information is collected and used in connection with the Service. By using the Website and the Mobile Apps, the User acknowledges and accepts this Privacy Policy.
Each User's participation is also governed by the "Terms & Conditions", which are entered into and agreed to by each User before using the Website and the Mobile Apps. Unless we define a term in this Privacy Policy, all capitalized terms used in this Privacy Policy have the same meanings outlined in our Terms & Conditions. This Privacy Policy also applies to the User's use of interactive features or downloads that (i) Neveli owns or controls; (ii) are available through the Website or the Mobile Apps; or (iii) interact with the Website (including through social media) and/or the Mobile Apps.
We have implemented this Privacy Policy because your privacy and that of other services and users are essential to us. We operate in accordance with applicable data protection legislation and regulations. We recognize the importance of protecting the privacy of Personal Information collected by our Users. This Privacy Policy discloses what Personal Information we gather, how we use it, and how you can correct or change it. It is our intention to give you as much control over your Personal Information as possible to preserve your privacy while still allowing us to utilize that Personal Information in the course of our business to provide you with a valuable service.
By using the Service, you consent to the terms of this Privacy Policy and to our processing of Personal Information for the purposes set forth herein. If you do not agree to this Privacy Policy, please do not use the Service. We reserve the right, at our discretion, to change this Privacy Policy at any time, which change shall become effective upon posting by the Company on the Website, the Mobile Apps, via the Service, or sending you an email or other notification. You will be deemed to have agreed to Additional Terms (as defined in the Terms & Conditions) by your decision to continue accessing the Mobile Apps or the Website or otherwise using any of the Services following the date in which such Additional Terms become effective.
We collect Personal Information from the Users. In each case, you will only be required to provide the personal information we need to provide the services you requested. You may be entitled under data protection laws to access and review the Personal Information that we hold on you if you give the necessary consent and background information and pay any mandated fee. All such communications regarding access to your personal data should be addressed to dpo@neveli.com. Such inquiries should clearly be marked as data protection queries and as being time-sensitive.
In particular, we receive and/or collect Personal Information from you in the following ways:
Neveli provides the User with the option, at the User's sole election, to upload a profile image that is viewable by other participants of the Services, but this is not mandatory. The user may delete the profile picture at any time by logging into the Mobile Apps and visiting the profile settings page.
Neveli may obtain your personal health information from your healthcare provider upon the User's request and prior approval. Neveli may collect certain personal health information, such as the User's height, weight, blood pressure, blood glucose, sleep patterns, eating patterns, and gender, and display the User's biometrics to the User based on these inputs.
Neveli may collect and process demographic information from or about the User on the Website and the Mobile Apps from time to time, such as information about the User's gender, age, country, and zip code ("Demographic Information"). Neveli may collect this information through various forms and in multiple places on the Website and/or the Mobile Apps, including account registration forms, contact forms, or when the User otherwise interacts with the Website and/or the Mobile Apps. To the extent that Neveli combines any non-personally identifiable Demographic Information with the User's Personal Information that Neveli collects directly from the User on the Website and the Mobile Apps, Neveli will treat the combined data as Personal Information under this Privacy Policy.
Neveli also collects data about the User, including the User's make-up, fitness level, health indicators, and related information that does not identify the User and that enables the User to participate in the Service fully.
Except as set forth in this Privacy Policy or as specifically agreed to by the User, Neveli will not disclose any information Neveli gathers from the User on Neveli's Website, Mobile Apps, and Services. Except as set forth in this Privacy Policy, Neveli does not share the User's Personal Information with third parties for those third parties' direct marketing purposes.
Neveli may use the User's information that Neveli collects about the User:
The User can always opt out of utilizing the Service and accordingly opt out of Neveli's use of the User's Personal Information by sending an email to dpo@neveli.com
The security of your Personal Information is important to us. We follow generally accepted industry standards, including the use of appropriate administrative, physical and technical safeguards, to protect the Personal Information submitted to us. However, no method of transmission over the Internet or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Personal Information, we cannot guarantee its absolute security or confidentiality.
You have the right to:
The Service is neither directed to nor structured to attract children under the age of 13 years. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 13 years of age, with the exception of express parental consent for Family Products, where access is controlled by a parent or guardian. We will direct potential Users under 13 years of age not to use the Service. Suppose we learn that Personal Information of persons less than 13 years of age has been collected without verifiable parental consent. In that case, we will take the appropriate steps to delete this information.
Consumers residing in California are afforded certain additional rights with respect to their Personal Information under the California Consumer Privacy Act ("CCPA"). If you are a California resident, this section applies to you.
In addition to the rights, as explained in this Policy, California residents who provide Personal Information as defined in the statute to obtain Services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the categories and specific pieces of Personal Information we have collected and disclosed.
Neveli's Service is operated by entities in multiple jurisdictions, including but not limited to the United States, Romania, and the United Arab Emirates. If the User is located outside of these jurisdictions, please be aware that information Neveli collects, including Personal Information, will be transferred to, and processed, stored and used in these jurisdictions.
If you have questions about this Privacy Policy, please contact us:
Neveli Technologies Ltd
Attention: Privacy Officer
Level 1, South Zone, Gate Avenue, DIFC, Dubai, UAE
or dpo@neveli.com
Neveli reserves the right to amend this Privacy Policy at any time as needed with notice provided to the User. Changes will take effect upon the User's acceptance of the modified terms and continued use of the Website, Mobile Apps, and/or Services.
Last Updated: June 1, 2025
These Terms and Conditions ("Agreement") are entered into by and between Neveli Technologies Ltd ("Company," "we," "us," "our") and you ("User," "you," "your") and govern your use of our website and mobile applications (collectively, the "Services").
Medical Disclaimer:
The information, including but not limited to, text, graphics, images, and other material contained on this Website / Mobile application or sent to the Users are for informational/general guidance purposes only. No material on this site is intended to be a substitute for professional medical advice, diagnosis or treatment.
Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen and never disregard professional medical advice or delay in seeking it because of something you have read on this website.
As part of the Services, the Website / Mobile applications maintain a combination of Artificial Intelligence Entities ("AIs") and human-supervised agents ("Hybrid Intelligence"). Please be advised that even though we will inform you when you interact solely with an AI, these interactions may not be reviewed by persons with the expertise required to provide you with complete, accurate, or reliable information.
WE DO NOT (I) GUARANTEE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION PROVIDED BY AI ENTITIES OR AGENTS; OR (II) ADOPT, ENDORSE, OR ACCEPT RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY SUCH INFORMATION. UNDER NO CIRCUMSTANCES WILL NEVELI BE RESPONSIBLE FOR ANY LOSS OR DAMAGE RESULTING FROM YOUR RELIANCE ON INFORMATION GENERATED BY ARTIFICIAL INTELLIGENCE ENTITIES OR HYBRID INTELLIGENCE AGENTS.
You are solely responsible for ensuring that any information you receive is accurate, complete, and valuable. Information you receive from AIs and hybrid agents may not be reproduced, duplicated, copied, modified, sold, resold, distributed, visited, or exploited commercially without our express written consent.
Our AI systems are trained on large datasets that may include publicly available information. While we implement safeguards to ensure data quality and remove harmful content, we cannot guarantee that our AI models are completely free from biases or inaccuracies present in training data.
AI LIMITATIONS AND BIAS: Our AI systems may exhibit biases, produce inaccurate information, or provide responses that do not reflect the views of Neveli. The AI is designed to provide general guidance and support but should not be relied upon for critical decisions, emergency situations, or as a replacement for professional mental health treatment.
Neveli Flow is designed as a wellness and self-care support tool. It is not intended to diagnose, treat, cure, or prevent any mental health condition or psychological disorder.
EMERGENCY SITUATIONS: If you are experiencing a mental health crisis, suicidal thoughts, or any emergency situation, do not rely on this Service. Instead, immediately contact emergency services (911 in the US), a crisis hotline, or your healthcare provider. Neveli Flow is not equipped to handle crisis interventions or emergency mental health situations.
Users are encouraged to work with qualified mental health professionals for comprehensive mental health care. This Service is intended to supplement, not replace, professional mental health treatment.
Interactions with our AI may be used to improve our Services and train our AI models, unless you opt out through your privacy settings. We implement privacy-preserving techniques and do not use personally identifiable information for AI training without explicit consent.
You must be at least 18 years of age to use the Services, unless your parent or guardian has created an account for you, in which case they bear sole responsibility for the information in your account. By using the Services and agreeing to this Agreement, you warrant and represent that you are at least 18. If you create an account on the Services, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email and Internet protocol addresses to prevent further registration.
You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Where Services are offered on a free trial basis, payment may be required after the free trial period ends, and not when you enter your billing details (which may be required prior to the commencement of the free trial period). If auto-renewal is enabled for the Services you have subscribed for, you will be charged automatically in accordance with the term you selected. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time.
Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions related to availability, promotions, and offers. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Services or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information on the Services, including, without limitation, pricing information, except as required by law. No specified update or refresh date should be applied to the Services to indicate that all information on the Services or Services has been modified or updated.
We offer a Service uptime guarantee of 99% of available time per month. If we fail to maintain this service uptime guarantee in a particular month (as solely determined by us), you may contact us and request a credit off your Service fee for that month. The credit may be used only for the purchase of further products and services from us, and is exclusive of any applicable taxes. The service uptime guarantee does not apply to service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time; (2) interruptions caused by you or your activities; (3) outages that do not affect core Service functionality; (4) causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of specific programming environments.
Although the Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource unless expressly stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for any other third parties' actions, products, services, and content. You should carefully review the legal statements and other conditions of use of any resource that you access through a link on the Services. Your linking to any other off-site resources is at your own risk.
In addition to other terms as set forth in the Agreement, you are prohibited from using the Services or Content:
We reserve the right to terminate your use of the Services for violating any of the prohibited uses.
"Intellectual Property Rights" means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill, and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will exist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by Neveli or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Neveli. All trademarks, service marks, graphics, and logos used in connection with the Services are trademarks or registered trademarks of Neveli or its licensors. Other trademarks, service marks, graphics, and logos used in connection with the Services may be the trademarks of other third parties. Your use of the Services grants you no right or license to reproduce or otherwise use any of Neveli or third-party trademarks.
You agree that such Service is provided on an "as is" and "as available" basis and that your use of the Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that the Services will meet your requirements or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. Unless stated otherwise, we make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.
To the fullest extent permitted by applicable law, in no event will Neveli, its affiliates, directors, officers, employees, agents, suppliers, or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Neveli and its affiliates, officers, employees, agents, suppliers, and licensors relating to the services will be limited to an amount greater than one dollar or any amounts actually paid in cash by you to Neveli for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or failure of its essential purpose.
You agree to indemnify and hold Neveli and its affiliates, directors, officers, employees, agents, suppliers, and licensors harmless from and against any liabilities, losses, damages, or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Services or any willful misconduct on your part.
All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid, or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.
The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by Romania's substantive and procedural laws without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Romania. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Romania, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising from or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
You may not assign, resell, sub-license, or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.
We reserve the right to modify this Agreement or its terms related to the Services at any time at our discretion. When we do, we will post a notification within the Services and send you an email to notify you. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Agreement will be effective immediately upon posting the revised Agreement unless otherwise specified. Your continued use of the Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Services.
If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:
Neveli Technologies Ltd
Level 1 Gate Avenue - South Zone, DIFC, Dubai, UAE
dpo@neveli.com
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