Last Updated: June 1, 2025
These Terms and Conditions ("Agreement") are entered into by and between Neveli Technologies Ltd ("Company," "we," "us," "our") and you ("User," "you," "your") and govern your use of our website and mobile applications (collectively, the "Services").
Medical Advice Disclaimer
Medical Disclaimer:
The information, including but not limited to, text, graphics, images, and other material contained on this Website / Mobile application or sent to the Users are for informational/general guidance purposes only. No material on this site is intended to be a substitute for professional medical advice, diagnosis or treatment.
Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen and never disregard professional medical advice or delay in seeking it because of something you have read on this website.
Artificial Intelligence and Disclaimers
As part of the Services, the Website / Mobile applications maintain a combination of Artificial Intelligence Entities ("AIs") and human-supervised agents ("Hybrid Intelligence"). Please be advised that even though we will inform you when you interact solely with an AI, these interactions may not be reviewed by persons with the expertise required to provide you with complete, accurate, or reliable information.
WE DO NOT (I) GUARANTEE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION PROVIDED BY AI ENTITIES OR AGENTS; OR (II) ADOPT, ENDORSE, OR ACCEPT RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY SUCH INFORMATION. UNDER NO CIRCUMSTANCES WILL NEVELI BE RESPONSIBLE FOR ANY LOSS OR DAMAGE RESULTING FROM YOUR RELIANCE ON INFORMATION GENERATED BY ARTIFICIAL INTELLIGENCE ENTITIES OR HYBRID INTELLIGENCE AGENTS.
You are solely responsible for ensuring that any information you receive is accurate, complete, and valuable. Information you receive from AIs and hybrid agents may not be reproduced, duplicated, copied, modified, sold, resold, distributed, visited, or exploited commercially without our express written consent.
AI Model Training and Data Processing
Our AI systems are trained on large datasets that may include publicly available information. While we implement safeguards to ensure data quality and remove harmful content, we cannot guarantee that our AI models are completely free from biases or inaccuracies present in training data.
AI LIMITATIONS AND BIAS: Our AI systems may exhibit biases, produce inaccurate information, or provide responses that do not reflect the views of Neveli. The AI is designed to provide general guidance and support but should not be relied upon for critical decisions, emergency situations, or as a replacement for professional mental health treatment.
Mental Health Specific Disclaimers
Neveli Flow is designed as a wellness and self-care support tool. It is not intended to diagnose, treat, cure, or prevent any mental health condition or psychological disorder.
EMERGENCY SITUATIONS: If you are experiencing a mental health crisis, suicidal thoughts, or any emergency situation, do not rely on this Service. Instead, immediately contact emergency services (911 in the US), a crisis hotline, or your healthcare provider. Neveli Flow is not equipped to handle crisis interventions or emergency mental health situations.
Users are encouraged to work with qualified mental health professionals for comprehensive mental health care. This Service is intended to supplement, not replace, professional mental health treatment.
Data Retention and AI Training
Interactions with our AI may be used to improve our Services and train our AI models, unless you opt out through your privacy settings. We implement privacy-preserving techniques and do not use personally identifiable information for AI training without explicit consent.
Accounts and Membership
You must be at least 18 years of age to use the Services, unless your parent or guardian has created an account for you, in which case they bear sole responsibility for the information in your account. By using the Services and agreeing to this Agreement, you warrant and represent that you are at least 18. If you create an account on the Services, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email and Internet protocol addresses to prevent further registration.
Billing and Payments
You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Where Services are offered on a free trial basis, payment may be required after the free trial period ends, and not when you enter your billing details (which may be required prior to the commencement of the free trial period). If auto-renewal is enabled for the Services you have subscribed for, you will be charged automatically in accordance with the term you selected. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time.
Accuracy of Information
Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions related to availability, promotions, and offers. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Services or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information on the Services, including, without limitation, pricing information, except as required by law. No specified update or refresh date should be applied to the Services to indicate that all information on the Services or Services has been modified or updated.
Uptime Guarantee
We offer a Service uptime guarantee of 99% of available time per month. If we fail to maintain this service uptime guarantee in a particular month (as solely determined by us), you may contact us and request a credit off your Service fee for that month. The credit may be used only for the purchase of further products and services from us, and is exclusive of any applicable taxes. The service uptime guarantee does not apply to service interruptions caused by: (1) periodic scheduled maintenance or repairs we may undertake from time to time; (2) interruptions caused by you or your activities; (3) outages that do not affect core Service functionality; (4) causes beyond our control or that are not reasonably foreseeable; and (5) outages related to the reliability of specific programming environments.
Links to Other Resources
Although the Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource unless expressly stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for any other third parties' actions, products, services, and content. You should carefully review the legal statements and other conditions of use of any resource that you access through a link on the Services. Your linking to any other off-site resources is at your own risk.
Prohibited Uses
In addition to other terms as set forth in the Agreement, you are prohibited from using the Services or Content:
- (a) for any unlawful purpose;
- (b) to solicit others to perform or participate in any unlawful acts;
- (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
- (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- (f) to submit false or misleading information;
- (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Services, third party products and services, or the Internet;
- (h) to spam, phish, pharm, pretext, spider, crawl, or scrape;
- (i) for any obscene or immoral purpose; or
- (j) to interfere with or circumvent the security features of the Services, third party products and services, or the Internet.
We reserve the right to terminate your use of the Services for violating any of the prohibited uses.
Intellectual Property Rights
"Intellectual Property Rights" means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill, and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will exist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by Neveli or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Neveli. All trademarks, service marks, graphics, and logos used in connection with the Services are trademarks or registered trademarks of Neveli or its licensors. Other trademarks, service marks, graphics, and logos used in connection with the Services may be the trademarks of other third parties. Your use of the Services grants you no right or license to reproduce or otherwise use any of Neveli or third-party trademarks.
Disclaimer of Warranty
You agree that such Service is provided on an "as is" and "as available" basis and that your use of the Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that the Services will meet your requirements or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. Unless stated otherwise, we make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.
Limitation of Liability
To the fullest extent permitted by applicable law, in no event will Neveli, its affiliates, directors, officers, employees, agents, suppliers, or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Neveli and its affiliates, officers, employees, agents, suppliers, and licensors relating to the services will be limited to an amount greater than one dollar or any amounts actually paid in cash by you to Neveli for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or failure of its essential purpose.
Indemnification
You agree to indemnify and hold Neveli and its affiliates, directors, officers, employees, agents, suppliers, and licensors harmless from and against any liabilities, losses, damages, or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Services or any willful misconduct on your part.
Severability
All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid, or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.
Dispute Resolution
The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by DIFC's substantive and procedural laws without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of UAE. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in UAE, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising from or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
Assignment
You may not assign, resell, sub-license, or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.
Changes and Amendments
We reserve the right to modify this Agreement or its terms related to the Services at any time at our discretion. When we do, we will post a notification within the Services and send you an email to notify you. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Agreement will be effective immediately upon posting the revised Agreement unless otherwise specified. Your continued use of the Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.
Acceptance of These Terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Services.
Contact Information
If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:
Neveli Technologies Ltd
Level 1 Gate Avenue - South Zone, DIFC, Dubai, UAE
dpo@neveli.com
