Here at Neveli our goal is to help people live healthier, happier and longer lives. Our services provide instant access to health data so you can track your progress and help you better manage your health. As we build these tools, we are committed to the principles of respecting your privacy, keeping your data safe, and letting you decide how your information is used and shared. This is our Privacy promise:
We will only collect data that is useful to improving Neveli products, services and your experience.
We will be transparent about our data practices and will explain them in clear language;
We will always take the security of your data seriously.
Since we’re always researching new and innovative ways to help you better manage your health, this policy may change over time. If any modifications substantially change your rights under this policy, we will send you an email where possible, and always provide notice on the Site.
What Data Does Neveli Collect?
When You Add an Integrated Device and/or Service
When adding an Integrated Device and/or Service, you will be asked to login to the devices’ app or website through an API through which we will pull all your account information for that specific Device provider. We pull this information into the Neveli Platform to determine your personalized health stats– for example, calories burned, elevation, and distance traveled. Depending upon the specific Device you use, it can collect the number of steps you take, your weight, measure your sleep quality and transmit this data to Neveli. To see the full list of data that your Device collects, visit its product specifications page.
When You Create a Neveli Account
If you want to access data collected by your Device from the Neveli App or Platform, you must create a Neveli account. When you create a Neveli account, we ask for some personal information, including your email address and date of birth. You will also have the option to create your Neveli account using a different credential like your Facebook or Google+ account. If you choose to do so, we will ask permission to access basic information from that account, like your name, profile picture, and friend list. You can stop sharing that information with us at any time by removing Neveli’s access to that account. We will access your phone’s contact list for the purpose of letting you identify contacts who are Neveli users. We do not store your phone’s contact list, and it is deleted immediately after it is used for this purpose. If you change your Device or Devices, we keep all the data related to these devices in order to offer your account an uninterrupted stream of data.
When You Add Information to Your Account
You can customize your Neveli experience by adding other types of information to your account, such as personalizing your profile with photos or changing the way your health data is presented to you. You can also add more devices to your account in order to have even more statistics added. Whenever you add this type of data, we collect it and store it with your other account information.
When You Visit a Site
Neveli collects some data from everyone who visits our website— even if you don’t have a Neveli account.
When You Sync Your Device
When you sync your device, data about your activity is transferred from your device to your device provider’s servers. This data is then pulled into the Neveli Platform.
When You Contact Us For Help
Whenever you contact Neveli for help, we collect your name and email address along with any additional information you provide in your request and store it on our servers in order to provide you with customer service and to improve the Neveli Platform. If you contact us when you are already logged in to your account, the web form automatically pre-fills in certain information, so you don’t have to type it manually. You can also contact Neveli through public services such as Twitter or Facebook; however, we cannot maintain the privacy of your communication to us if you contact us through these channels.
When You Activate Location Features
Location features such as mapping are only available if you activate them. When active, your Integrated Device & Service provider might collect data like GPS signals, device sensors, Wi-Fi access points, and cell tower IDs to determine your specific location that he can make available to Neveli through their API. We store this information along with your other account information in order to provide you with location features. If you are using a mapping feature, your Integrated Device & Service Provider will send your location information to their mapping service provider so they can display your location on a map. They are contractually prevented from sharing or using this data for any other purpose. You can deactivate these features at any time and Neveli will stop collecting this type of information.
How We Use Your Data
Neveli uses your data to provide you with the best experience possible, to help you make the most of your health management, and to improve and protect Neveli. Here are some examples:
Height, weight, age and gender are used to predict the next checkup you must undertake.
Contact information is used to send you account notifications, and to inform you about new features or products we think you would be interested in.
Your data is used for research to understand and improve Neveli products and services.
De-identified data that does not identify you may be used to inform the health community about trends; for marketing and promotional use; or for sale to interested audiences. See Sharing of De-identified Data That Does Not Identify You below to learn more.
What Data May be Shared With Third Parties?
We don’t sell any data that could identify you. We only share data about you when it is necessary to provide our services, when the data is de-identified and aggregated, or when you direct us to share it.
Data That Could Identify You
Personally Identifiable Information (PII) is data that includes a personal identifier like your name, email or address, or data that could reasonably be linked back to you. We will only share PII data under the following circumstances:
- With companies that are contractually engaged in providing us with services like order fulfillment, email management and credit card processing, companies that are offering core services to Neveli and the Neveli Platform. These companies are obligated by contract to safeguard any PII they receive from us.
- If we believe, after due consideration, that doing so is reasonably necessary to comply with a law, regulation, or valid legal process. If we are going to release your data, we will do our best to provide you with notice in advance by email, unless we are prohibited by a court order from doing so or where the request or legal process is directly related to a regulatory investigation. In the latter case, we will ensure user information we disclosed is treated as confidential.
Data That Does Not Identify You (De-identified Data)
Neveli may share or sell aggregated, de-identified data that does not identify you with partners and the public in a variety of ways, such as by providing research or reports about health and fitness or in services provided under possible paid membership. When we provide this information, we take legal and technical measures to ensure that the data does not identify you and cannot be associated back to you.
Data that You Direct Us to Share
Other Ways You Might Share Your Data
Default Visibility Settings
The default privacy settings on all Neveli accounts are set to protect all data about you. If you wish to share any information with friends, relatives or with you doctors and health givers you can do so in the account settings page.
Contests and Giveaways
Neveli may also ask you to participate in surveys that help us understand your use of our services. Any PII you provide to Neveli in these surveys will only be used in relation to that survey and as stated in this Policy.
How Long We Save Your Data
We store your PII for as long as you remain a Neveli user and customer.
How To Edit or Modify Data
Any data that you provide to Neveli through the Site can be modified from your dashboard or preferences. If you remove data from your User Account, it will no longer appear to you. Backups of that data will remain in association with your User Account and in our archive servers.
How To Deactivate Your Neveli Account
You can deactivate your Neveli account by contacting Customer Support. When you do, data that can identify you will be removed from the Service, including but not limited to your email, name, photo(s), and medical data. Backup copies of this data will be removed from our server based upon an automated schedule, which means it may persist in our archive for a short period. Neveli may continue to use your de-identified data.
Neveli’s Policies For Children
Neveli is not directed at persons under the age of 13. We do not knowingly collect any PII from children under 13. If you are aware of a user under the age of 13 using Neveli, please contact us at firstname.lastname@example.org.
Can I Opt-out Of Receiving Neveli Emails?
You can opt-out of receiving weekly summaries, notifications and promotional emails by changing the notification preferences in your account settings or by unsubscribing via the “Unsubscribe” link in any Neveli email. Opting-out of these emails will not end transmission of important service-related and transactional emails that are necessary for your account maintenance.
How Does Neveli Keep My Data Safe?
Neveli uses a combination of technical and administrative security controls to maintain the security of your data. If you have a security-related concern, please contact Customer Support.
How Does Neveli Handle Data From International Visitors?
Neveli's Services are hosted and operated entirely in the United States and are subject to United States law. Any personal information that you provide to Neveli is being provided to Neveli solely in the United States and will be hosted on United States servers. You consent to the transfer of your personal information to the United States. If you are accessing the Neveli Platforms from outside the United States, please be advised that United States law may not offer the same privacy protections as the law of your jurisdiction.
Neveli has further committed to refer unresolved privacy complaints under the Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit the BBB EU SAFE HARBOR website at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.
Web beacons and pixel tags are images embedded in a webpage or email for the purpose of measuring and analyzing usage and activity. Neveli, or third party service providers acting on our behalf, may use web beacons and pixel tags to help us analyze usage and improve our functionality.
We use advertising cookies to present you with opportunities to purchase Integrated Products & Services on our website, and retargeting cookies, to present you with Neveli advertising on other websites based on your interaction on Neveli’s site.
“Do Not Track” Signals
Although we would like to honor the browsers set with a “Do Not Track” signal, we are currently unable to honor those signals. We believe that consumers should exercise choice regarding the collection of this type of data, which is why we disclose the cookies used and provide links to opt-out of those collection practices below.
We use the following cookies and data analytics platforms:
Google Adwords Conversion: You can adjust the Google Ads Settings and opt-out of this program.
Date of last update: December 4th, 2015
Requirements for Use of the Neveli Platform
The Neveli Platform is available for individuals aged 13 years or older. If you are 13 or older but under the age of 18, you should review this Agreement with your parent or guardian to make sure that you and your parent or guardian understand it.
Full use of the Neveli Platform requires compatible Integrated Products & Services, Internet access, and certain software; may require periodic updates; and may be affected by the performance of these factors. The Neveli Platform is not a guaranteed part of any third party product or service offering, and no purchase or obtaining of any third party product or service shall be construed to represent or guarantee you access to the Neveli Platform.
Please see the section entitled "Precautions" below for recommended precautions related to your use of the Integrated Products & Services and the Neveli Platform.
You represent that you are using the Neveli Platform for its intended purpose. If you are registering or using the Neveli Platform on behalf of a company or other organization, you represent that you have authority to bind your employer by your actions.
Content found on neveli.com or through the Neveli Platform is for informational purposes only and is not intended to replace the relationship between you and your physician or other medical provider. We are not a licensed medical care provider and have no certification in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise or action on a medical condition. You should always consult a physician before starting a fitness program, changing your diet, schedule a particular check-up or if you have any questions regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on or through the Neveli Platform. You should consult with your physician before following any instructions you receive through the Neveli Platform or participating in any event announced on or through the Neveli Platform. Not all activities or actions described on the Neveli Platform are suitable for everyone. You should understand that when participating in any program, there is the possibility of physical injury and/or death. If you think you may have a medical emergency, call your physician or 911 - US or 112 - Europe immediately. If you feel discomfort or pain, immediately stop the activity causing such discomfort or pain. People who have Type 1 diabetes or other adverse medical or nutritional conditions should not use the Neveli Platform unless such use is directed and/or closely monitored by a physician. By using the Neveli Platform, you represent that you have received consent from your physician to participate in the programs, activities, sessions, workouts, and exercises described on the Neveli Platform.
We are not responsible for any health problems that may result from training programs, products, or events you learn about through the Neveli Platform. If you engage in any exercise program you receive or learn about through the Neveli Platform you agree that you do so at your own risk and are voluntarily participating in these activities.
Information on the Neveli Platform
We try to provide helpful and accurate information on the Neveli Platform, but we make no endorsement, representation or warranty of any kind about any information, services or recommendations made available through the Neveli Platform. We are not responsible for the accuracy, reliability, effectiveness, or correct use of information you receive through the Neveli Platform. If you rely on any information provided by Neveli, Neveli employees, Neveli officers, or others appearing on or contributing content to the Neveli Platform, you do so solely at your own risk.
Your Privacy Settings
Through the Neveli Platform, we enable you, if you so desire, to share information with others, such as friends, relatives, care givers, doctors and your insurer and employer. You can use the privacy settings within the Neveli Platform to control which information about you is shared with others.
Subject to Neveli's adherence with the privacy settings you select within the Neveli Platform, you hereby grant to Neveli a perpetual, irrevocable, non-exclusive, worldwide, royalty-free license, with the right to sublicense, to reproduce, distribute, transmit, publicly perform, publicly display, digitally perform, modify, create derivative works of, and otherwise use and commercially exploit any text, photographs or other data and information you submit to and regarding to the Neveli Platform (collectively, "User Generated Content") in any media now existing or hereafter developed, including without limitation on websites, in audio format, and in any print media format. "User Generated Content" includes but is not limited to content posted on message board posts, blogs, journals, any kind of public submissions and user comments. Subject to Neveli's adherence to the privacy settings you select within the Neveli Platform, you hereby waive any rights of publicity and privacy with respect to the User Generated Content and any other legal or moral rights that might preclude Neveli's use of the User Generated Content or require your permission for Neveli to use the User Generated Content. You agree not to assert any claim, whether based on tort, contract, or other legal theory, against Neveli or its sublicensees relating to Neveli's or its sublicensees' use of the User Generated Content and you hereby release Neveli and its sublicensees from any such claims. You represent that your User Generated Content: (1) will not infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights; (2) will not violate any law, statute, ordinance or regulation; (3) will not be obscene or contain child pornography; (4) will not contain any viruses, worms, time bombs or other computer programming code that is intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or information; (5) will not violate any third party's rights of publicity or privacy; and (6) will not be defamatory, unlawfully threatening or harassing, harmful to minors in any way, or otherwise offensive or inappropriate. You are responsible for complying with all laws applicable to your User Generated Content.
You are responsible for maintaining the confidentiality of your login information and password. You shall be responsible for all uses of your login information, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your login information or password. Neveli cannot and does not assume any responsibility or liability for any information submitted by someone who has fraudulently accessed your Neveli account or for any third party's fraudulent use or misuse of information submitted by you.
You represent that the information that you provide about yourself as requested in the Neveli account registration form (the "Registration Data") is accurate and complete, and you agree to update your account information, as necessary, including providing Neveli with your current email address, so that you may receive notifications and other account-related communications.
Ownership of the Neveli Platform
Except for the User Generated Content, the Neveli Platform and all aspects thereof, including all copyrights, trademarks, and other intellectual property rights therein, are owned by Neveli or its licensors. You acknowledge that the Neveli Platform and any underlying technology used in connection with the Neveli Platform contain Neveli's intellectual property and proprietary information. You may not reproduce, distribute, modify or create derivative works of, publicly display (including by framing any content), or commercially exploit any part of the Neveli Platform except as necessary to view the content therein and to create a reasonable number of copies of portions of such content (without modification) for your personal, non-commercial use. All rights in the Neveli Platform not expressly granted to you by Neveli are retained by Neveli and its licensors.
User Indemnification Of Neveli
Changes to Neveli Platform
Neveli may change or discontinue, temporarily or permanently, any feature or component of the Neveli Platform at any time without further notice. You agree that Neveli shall not be liable to you or to any third party for any modification, suspension or discontinuance of any feature or component of the Neveli Platform.
Third Party Services
Content And Warranty Disclaimer
THE WEBSITE IS PROVIDED BY NEVELI AND ITS AFFILIATES "AS IS." NEITHER NEVELI NOR ITS PARTNERS, SUPPLIERS, OR AFFILIATES MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE, ITS CONTENTS, OR ANY INFORMATION MADE AVAILABLE BY OR THROUGH THE WEBSITE. IN ADDITION, NEVELI AND ITS PARTNERS DISCLAIM ALL WARRANTIES WITH RESPECT TO THE WEBSITE, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. FURTHERMORE, NEVELI DOES NOT WARRANT THAT USE OF THE WEBSITE WILL BE UNINTERRUPTED, AVAILABLE AT ANY TIME OR FROM ANY PARTICULAR LOCATION, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE IS FREE OF VIRUSES OR OTHER POTENTIALLY HARMFUL COMPONENTS.
Limitation of Liability
IN NO EVENT WILL NEVELI BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THE WEBSITE, WHETHER SUCH DAMAGES ARE BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT NEVELI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE AGGREGATE LIABILITY OF NEVELI, ARISING FROM OR RELATING TO THE WEBSITE (REGARDLESS OF THE FORM OF ACTION OR CLAIM, E.G. CONTRACT, WARRANTY, TORT, STRICT LIABILITY, NEGLIGENCE, OR ANY OTHER LEGAL THEORY) IS LIMITED TO $100. NEVELI'S AFFILIATES, PROVIDERS AND PARTNERS HAVE NO LIABILITY WHATSOEVER ARISING FROM THE WEBSITE. In some locations applicable law may not allow certain of the limitations described above, in which case such limitations may not apply to you.
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Date of last update: December 4th, 2015