Building the future of human care with empathetic intelligence.
Caring for humans means building AI that enhances dignity, wellbeing, and agency—starting with personalized support for individuals on their wellness journey, grounded in a human-centered approach to responsible technology.
We believe technology should serve human dignity and wellbeing. Our approach to empathetic intelligence is built on ethical design, privacy by default, and systems that enhance rather than replace human judgment.
Personalized wellness through Neveli Flow, where our Empathetic Virtual Entity™ (Eve) provides insights, guided sessions, and compassionate support designed to enhance your daily wellbeing.
Discover Neveli Flow →A care companion for life that understands you
Your Lifelong Care Companion
Experience the future of lifelong care support with Neveli Flow. Eve, our Empathetic Virtual Entity™, provides personalized insights, guided sessions, and empathetic care designed to enhance your daily well-being.
Every feature designed with precision, empathy, and your well-being in mind
Advanced machine learning algorithms analyze patterns and provide personalized recommendations tailored to your unique journey.
Enterprise-grade security with end-to-end encryption. Your personal data remains private and secure, always.
Every interaction crafted with care, understanding, and genuine empathy for your mental wellness journey.
Eve learns and adapts to your changing needs, providing increasingly relevant support over time.
Informed by established wellness and behavioural science practice. Neveli Flow supports everyday wellbeing and is not a medical device; it does not diagnose or treat any condition.
Technology that brings us closer together, fostering genuine connections and community support.
Neveli is the human care company redefining how health, cognition, and emotional wellbeing are understood and supported in the modern world. Founded in 2024 and headquartered in Cluj-Napoca, Romania, we operate at the intersection of artificial intelligence, neuroscience, behavioral design, and systems thinking.
We believe that the future of care is proactive, personalized, and integrated across every stage of life. Our products and frameworks are designed to protect what matters, advance what's possible, and enhance human potential at scale.
Our work spans organizational and individual scales, with a focus on personalized wellness support through our Empathetic Virtual Entity™, EVE, and the Neveli platform. From clinical insight to intelligent automation, our technologies combine technical rigor with genuine empathy to support users and professionals alike.
Last Updated: September 8, 2026
Thank you for choosing to be part of our community at INC3 Ventures SRL ("Company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at dpo@neveli.com.
Your privacy is vital to Neveli, and Neveli is committed to carefully managing your individually identifiable information ("Personal Information") in connection with the Services Neveli provides. "Personal Information" means any information that may be used, alone or in combination with other information, to personally identify an individual, including, but not limited to, a first and last name, a personal profile, an email address, or other contact information. This Privacy Policy describes Neveli's information practices, including what type of information is gathered and tracked, how the information is used, and with whom the information is shared. Neveli is committed to protecting the privacy of the data you provide in the Service as appropriate while encouraging you to interact with and share information about your progress with other Users using the Services.
Some of the information you choose to share with us is health data — information relating to your physical or mental health or wellbeing. Under the GDPR this is a “special category” of personal data and carries stronger protection. We process it only where you have given us explicit consent, and only for the purposes set out in the “Health and Wellbeing Data” section below. We do not process your health data for any purpose you have not consented to.
Neveli is committed to protecting your privacy and ensuring that your personal information is handled in accordance with applicable data protection laws. Our practices are designed to ensure compliance with the following regulations:
Neveli processes personal data in accordance with the GDPR. We ensure that personal data is processed lawfully, fairly, and transparently. Our practices include data minimization, accuracy, storage limitation, integrity, and confidentiality of personal data. We uphold data subjects' rights, such as the right to access, rectification, erasure, restriction of processing, and data portability.
As a company registered in Romania, we comply with Romanian Law No. 190/2018 on measures implementing the GDPR, ensuring that personal data is processed in accordance with the principles of lawfulness, fairness, and transparency. We respect individuals' rights regarding their personal data, including the right to be informed, the right to access, the right to rectification, the right to erasure, and the right to restrict processing.
Neveli Flow is operated from Romania and is built around the GDPR. Where we make the Service available in other regions, we comply with the data protection law that applies there. Additional rights for California residents are set out in the CCPA section below.
We provide this Policy to explain our online information practices and the choices you can make about how Personal Information is collected and used in connection with the Service. By using the Website and the Mobile Apps, the User acknowledges and accepts this Privacy Policy.
Each User's participation is also governed by the "Terms & Conditions", which are entered into and agreed to by each User before using the Website and the Mobile Apps. Unless we define a term in this Privacy Policy, all capitalized terms used in this Privacy Policy have the same meanings outlined in our Terms & Conditions. This Privacy Policy also applies to the User's use of interactive features or downloads that (i) Neveli owns or controls; (ii) are available through the Website or the Mobile Apps; or (iii) interact with the Website (including through social media) and/or the Mobile Apps.
We have implemented this Privacy Policy because your privacy and that of other services and users are essential to us. We operate in accordance with applicable data protection legislation and regulations. We recognize the importance of protecting the privacy of Personal Information collected by our Users. This Privacy Policy discloses what Personal Information we gather, how we use it, and how you can correct or change it. It is our intention to give you as much control over your Personal Information as possible to preserve your privacy while still allowing us to utilize that Personal Information in the course of our business to provide you with a valuable service.
By using the Service, you consent to the terms of this Privacy Policy and to our processing of Personal Information for the purposes set forth herein. If you do not agree to this Privacy Policy, please do not use the Service. We reserve the right, at our discretion, to change this Privacy Policy at any time, which change shall become effective upon posting by the Company on the Website, the Mobile Apps, via the Service, or sending you an email or other notification. You will be deemed to have agreed to Additional Terms (as defined in the Terms & Conditions) by your decision to continue accessing the Mobile Apps or the Website or otherwise using any of the Services following the date in which such Additional Terms become effective.
We collect Personal Information from the Users. In each case, you will only be required to provide the personal information we need to provide the services you requested. You may be entitled under data protection laws to access and review the Personal Information that we hold on you if you give the necessary consent and background information and pay any mandated fee. All such communications regarding access to your personal data should be addressed to dpo@neveli.com. Such inquiries should clearly be marked as data protection queries and as being time-sensitive.
In particular, we receive and/or collect Personal Information from you in the following ways:
Neveli provides the User with the option, at the User's sole election, to upload a profile image that is viewable by other participants of the Services, but this is not mandatory. The user may delete the profile picture at any time by logging into the Mobile Apps and visiting the profile settings page.
Neveli Flow can read data from Apple Health, but only if you turn Health access on, and only for the categories you approve on Apple's own permission screen. Where you grant access, we read: sleep analysis; heart rate, resting heart rate, heart rate variability and respiratory rate; step count and active energy; body mass and body mass index; date of birth and biological sex; your mindful sessions; and your State of Mind entries. Neveli Flow also writes your mindful sessions and your State of Mind entries back to Apple Health, so that your record stays in one place.
This is health data, which the GDPR treats as a special category of personal data. We process it only on the basis of your explicit consent, which you give when you grant Health access. You can withdraw that consent at any time by turning Health access off in the app's Settings, or by revoking permission in Apple's Health app. Withdrawing it does not affect the rest of the Service, and does not affect the lawfulness of processing carried out before you withdrew.
We store this data in your account, on our cloud infrastructure provider Google Firebase, so that your history remains available to you. We also use it to give Eve context for your conversations — for example, so that Eve can respond differently on a day when you have slept badly. To do that, a short summary of the data listed above is included in the request we send to our AI processing provider, Microsoft Azure OpenAI Service, which generates Eve's reply. We do not sell this data, we do not use it for advertising, and we do not use it to train AI models.
For clarity: Neveli Flow does not collect blood pressure or blood glucose, does not track eating patterns, and does not request or receive records from your healthcare provider.
Neveli may collect and process demographic information from or about the User on the Website and the Mobile Apps from time to time, such as information about the User's gender, age, country, and zip code ("Demographic Information"). Neveli may collect this information through various forms and in multiple places on the Website and/or the Mobile Apps, including account registration forms, contact forms, or when the User otherwise interacts with the Website and/or the Mobile Apps. To the extent that Neveli combines any non-personally identifiable Demographic Information with the User's Personal Information that Neveli collects directly from the User on the Website and the Mobile Apps, Neveli will treat the combined data as Personal Information under this Privacy Policy.
Except as set forth in this Privacy Policy or as specifically agreed to by the User, Neveli will not disclose any information Neveli gathers from the User on Neveli's Website, Mobile Apps, and Services. Except as set forth in this Privacy Policy, Neveli does not share the User's Personal Information with third parties for those third parties' direct marketing purposes.
Neveli may use the User's information that Neveli collects about the User:
The User can always opt out of utilizing the Service and accordingly opt out of Neveli's use of the User's Personal Information by sending an email to dpo@neveli.com
The security of your Personal Information is important to us. We follow generally accepted industry standards, including the use of appropriate administrative, physical and technical safeguards, to protect the Personal Information submitted to us. However, no method of transmission over the Internet or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect Personal Information, we cannot guarantee its absolute security or confidentiality.
You have the right to:
The Service is neither directed to nor structured to attract children under the age of 13 years. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 13 years of age, with the exception of express parental consent for Family Products, where access is controlled by a parent or guardian. We will direct potential Users under 13 years of age not to use the Service. Suppose we learn that Personal Information of persons less than 13 years of age has been collected without verifiable parental consent. In that case, we will take the appropriate steps to delete this information.
Consumers residing in California are afforded certain additional rights with respect to their Personal Information under the California Consumer Privacy Act ("CCPA"). If you are a California resident, this section applies to you.
In addition to the rights, as explained in this Policy, California residents who provide Personal Information as defined in the statute to obtain Services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the categories and specific pieces of Personal Information we have collected and disclosed.
The controller of your personal data is INC3 Ventures SRL, a company registered in Romania and established in Cluj-Napoca, Romania. INC3 Ventures SRL owns and operates Neveli and Neveli Flow. Our privacy contact is dpo@neveli.com.
If you are in the European Union and you believe we have handled your personal data unlawfully, you have the right to lodge a complaint with the Romanian supervisory authority, ANSPDCP (Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal), or with the supervisory authority in the country where you live or work.
Neveli's Service is operated by INC3 Ventures SRL, registered in Romania. If the User is located outside of Romania, please be aware that information Neveli collects, including Personal Information, may be transferred to, and processed, stored and used in Romania and other jurisdictions where we or our service providers operate.
If you have questions about this Privacy Policy, please contact us:
INC3 Ventures SRL
Attention: Privacy Officer
Cluj-Napoca, Romania
or dpo@neveli.com
Neveli reserves the right to amend this Privacy Policy at any time as needed with notice provided to the User. Changes will take effect upon the User's acceptance of the modified terms and continued use of the Website, Mobile Apps, and/or Services.
Last Updated: September 8, 2026
These Terms and Conditions ("Agreement") are entered into by and between INC3 Ventures SRL ("Company," "we," "us," "our") and you ("User," "you," "your") and govern your use of our website and mobile applications (collectively, the "Services").
Medical Disclaimer:
The information, including but not limited to, text, graphics, images, and other material contained on this Website / Mobile application or sent to the Users are for informational/general guidance purposes only. No material on this site is intended to be a substitute for professional medical advice, diagnosis or treatment.
Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment and before undertaking a new health care regimen and never disregard professional medical advice or delay in seeking it because of something you have read on this website.
As part of the Services, the Website / Mobile applications maintain a combination of Artificial Intelligence Entities ("AIs") and human-supervised agents ("Hybrid Intelligence"). Please be advised that even though we will inform you when you interact solely with an AI, these interactions may not be reviewed by persons with the expertise required to provide you with complete, accurate, or reliable information.
WE DO NOT (I) GUARANTEE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY INFORMATION PROVIDED BY AI ENTITIES OR AGENTS; OR (II) ADOPT, ENDORSE, OR ACCEPT RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY SUCH INFORMATION. UNDER NO CIRCUMSTANCES WILL NEVELI BE RESPONSIBLE FOR ANY LOSS OR DAMAGE RESULTING FROM YOUR RELIANCE ON INFORMATION GENERATED BY ARTIFICIAL INTELLIGENCE ENTITIES OR HYBRID INTELLIGENCE AGENTS.
You are solely responsible for ensuring that any information you receive is accurate, complete, and valuable. Information you receive from AIs and hybrid agents may not be reproduced, duplicated, copied, modified, sold, resold, distributed, visited, or exploited commercially without our express written consent.
Eve's replies are generated by a third-party large language model, which we access through Microsoft Azure OpenAI Service. We do not build or train our own models. Those models were trained by their provider on large datasets, and neither we nor the provider can guarantee that their output is free from bias or inaccuracy. Treat Eve's responses as general wellbeing support, not as fact, advice, or diagnosis.
AI LIMITATIONS AND BIAS: Our AI systems may exhibit biases, produce inaccurate information, or provide responses that do not reflect the views of Neveli. The AI is designed to provide general guidance and support but should not be relied upon for critical decisions, emergency situations, or as a replacement for professional mental health treatment.
Neveli Flow is designed as a wellness and self-care support tool. It is not intended to diagnose, treat, cure, or prevent any mental health condition or psychological disorder.
EMERGENCY SITUATIONS: If you are experiencing a mental health crisis, suicidal thoughts, or any emergency situation, do not rely on this Service. Instead, immediately contact emergency services (911 in the US), a crisis hotline, or your healthcare provider. Neveli Flow is not equipped to handle crisis interventions or emergency mental health situations.
Users are encouraged to work with qualified mental health professionals for comprehensive mental health care. This Service is intended to supplement, not replace, professional mental health treatment.
We do not use your conversations, your health data, or any other personal data to train AI models. Your messages, and the context we attach to them, are sent to our AI provider only to generate the reply you have asked for. This is consistent with the “Health and Wellbeing Data” section of our Privacy Policy.
You must be at least 18 years of age to use the Services, unless your parent or guardian has created an account for you, in which case they bear sole responsibility for the information in your account. By using the Services and agreeing to this Agreement, you warrant and represent that you are at least 18. If you create an account on the Services, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with it. We may, but have no obligation to, monitor and review new accounts before you sign in and start using the Services. Providing false contact information of any kind may result in the termination of your account. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions. We may suspend, disable, or delete your account (or any part thereof) if we determine that you have violated any provision of this Agreement or that your conduct or content would tend to damage our reputation and goodwill. If we delete your account for the foregoing reasons, you may not re-register for our Services. We may block your email and Internet protocol addresses to prevent further registration.
You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Where Services are offered on a free trial basis, payment may be required after the free trial period ends, and not when you enter your billing details (which may be required prior to the commencement of the free trial period). If auto-renewal is enabled for the Services you have subscribed for, you will be charged automatically in accordance with the term you selected. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time.
Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions related to availability, promotions, and offers. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Services or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information on the Services, including, without limitation, pricing information, except as required by law. No specified update or refresh date should be applied to the Services to indicate that all information on the Services or Services has been modified or updated.
Although the Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource unless expressly stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for any other third parties' actions, products, services, and content. You should carefully review the legal statements and other conditions of use of any resource that you access through a link on the Services. Your linking to any other off-site resources is at your own risk.
In addition to other terms as set forth in the Agreement, you are prohibited from using the Services or Content:
We reserve the right to terminate your use of the Services for violating any of the prohibited uses.
"Intellectual Property Rights" means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill, and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will exist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by Neveli or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Neveli. All trademarks, service marks, graphics, and logos used in connection with the Services are trademarks or registered trademarks of Neveli or its licensors. Other trademarks, service marks, graphics, and logos used in connection with the Services may be the trademarks of other third parties. Your use of the Services grants you no right or license to reproduce or otherwise use any of Neveli or third-party trademarks.
You agree that such Service is provided on an "as is" and "as available" basis and that your use of the Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty that the Services will meet your requirements or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. Unless stated otherwise, we make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.
To the fullest extent permitted by applicable law, in no event will Neveli, its affiliates, directors, officers, employees, agents, suppliers, or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of Neveli and its affiliates, officers, employees, agents, suppliers, and licensors relating to the services will be limited to an amount greater than one dollar or any amounts actually paid in cash by you to Neveli for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or failure of its essential purpose.
You agree to indemnify and hold Neveli and its affiliates, directors, officers, employees, agents, suppliers, and licensors harmless from and against any liabilities, losses, damages, or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Services or any willful misconduct on your part.
All rights and restrictions contained in this Agreement may be exercised and shall be applicable and binding only to the extent that they do not violate any applicable laws and are intended to be limited to the extent necessary so that they will not render this Agreement illegal, invalid, or unenforceable. If any provision or portion of any provision of this Agreement shall be held to be unlawful, invalid, or unenforceable by a court of competent jurisdiction, it is the intention of the parties that the remaining provisions or portions thereof shall constitute their agreement with respect to the subject matter hereof, and all such remaining provisions or portions thereof shall remain in full force and effect.
The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the laws of Romania, without regard to its conflict of law provisions. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Cluj-Napoca, Romania, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising from or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
You may not assign, resell, sub-license, or otherwise transfer or delegate any of your rights or obligations hereunder, in whole or in part, without our prior written consent, which consent shall be at our own sole discretion and without obligation; any such assignment or transfer shall be null and void. We are free to assign any of its rights or obligations hereunder, in whole or in part, to any third party as part of the sale of all or substantially all of its assets or stock or as part of a merger.
We reserve the right to modify this Agreement or its terms related to the Services at any time at our discretion. When we do, we will post a notification within the Services and send you an email to notify you. We may also provide notice to you in other ways at our discretion, such as through the contact information you have provided.
An updated version of this Agreement will be effective immediately upon posting the revised Agreement unless otherwise specified. Your continued use of the Services after the effective date of the revised Agreement (or such other act specified at that time) will constitute your consent to those changes.
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Services.
If you have any questions, concerns, or complaints regarding this Agreement, we encourage you to contact us using the details below:
INC3 Ventures SRL
Cluj-Napoca, Romania
dpo@neveli.com
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